You should be able to ride your bike without having to worry. That’s why we build tires with proper casing and tubeless engineering, so you can think about the ride, and not whether your tires will leave you stranded. We stand behind our tire construction, and for that reason, our warranty is simple. If your tire does something it should not have done, we will replace it. We also hope that if you rode over a box of razorblades, or your tires have a million miles on them, you can be honest with us. Either way, if you feel a tire didn’t live up to your expectations, give us a call, let us know your concern, and we will get you back on the bike as fast as we can.
WARRANTY INFORMATION AND WARRANTY CLAIMS PROCEDURE
Warranty: Terrene Tires warrants to the original retail purchaser (“Purchaser”) of every new Terrene® brand bicycle tire, including but not limited to the Terrene Tires website, and used exclusively outside of North America (“Tire”) that the Tire will be free from defect in material and workmanship for up to one year from date of purchase or ridden more than 30 days on the Tire (“Limited Warranty”).
Remedy: Terrene Tires will replace the defective Tire with a comparable new Terrene® brand tire. Any applicable taxes are not covered by the Limited Warranty.
Tire Exclusions: The Limited Warranty does not apply to damage or defect relating to: (1) road hazards (such as cuts, snags, punctures, or bruises), impact breaks, tire plugs and/or repair, vandalism, accidents, or abusive or unusual operating conditions, fire and/or chemical corrosion; (2) improper operation or maintenance such as, but not limited to, under or over-inflation, load, speed and inflation practices resulting in excessive operational conditions; (3) improper sizing, wheel alignment, Tire mounting or rim fit; or (4) bicycle mechanical problems (such as faulty, worn, or malfunctioning brakes). Terrene Tires will condone the use of liquid sealant with only Tubeless Ready tires. Use of liquid sealants with any other Terrene tire will void warranty.
Warranty Disclaimer: Except as stated above and unless otherwise provided by law, there is no warranty of merchantability or of fitness for a particular purpose or any other warranty, express or implied.
Limitation of Remedy: Replacement of the Tire is the sole and exclusive remedy in the event of breach of any warranty or of any agreement relating to the tire.
Limitation of Liability: In no event shall Terrene Tires be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of bicycle, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the tire, whether due to a breach of warranty, breach of contract, or otherwise.
WARRANTY CLAIMS PROCEDURE
Limited warranty only applies to original retail Purchaser. To begin the warranty claims procedure, Purchaser must complete warranty claim form at www.terrenetires.com/warranty.
Terrene Tires may require a physical inspection and/or additional information before making a final claim decision. Once the warranty claim has been fully evaluated, Terrene Tires will notify Purchaser of final claim outcome.
If Purchaser’s warranty claim is accepted, Terrene Tires will ship replacement tire(s) to Purchaser freight prepaid by Terrene Tires. If an exact replacement is not available, Terrene Tires will coordinate with Purchaser to find comparable replacement tire(s). However, if warranty claim is not accepted, tire(s) sent to Terrene Tires for inspection will be returned upon request freight prepaid by Purchaser. If Terrene Tires does not receive a request for return or prepaid freight within 30 days of claim decision, Terrene Tires will dispose of the tire(s).
If you are a dealer and you choose to submit your customer’s warranty through the distributor where you purchased said product, please follow that distributor’s warranty claim procedure. If the distributor provides said service, they are doing so voluntarily and you are subject to any and all of the individual distributor’s warranty program rules and regulations.
If you are a dealer or distributor and a customer returns a tire to you for possible warranty and you warrant said tire, you do so willingly as a service to your customer. If you would like to submit a warranty claim to Terrene Tires for your customer’s tire, please contact Terrene Tires.